Lead Assistance Services operations from Global Excel’s Montreal office, using coaching and bilingual communication to support service excellence. Sherbrooke-based candidates may also be considered.

As Team Leader, you will guide Customer Service Representatives and oversee daily department operations. The position focuses on coaching, performance management, employee engagement, continuous improvement, and collaboration with leaders and stakeholders. You will contribute to departmental and organizational goals.

Key Responsibilities:
Coach, train, and develop Customer Service Representatives
Monitor productivity, performance, and key performance indicators
Resolve escalated claimant situations with internal stakeholders
Manage service levels,



quality standards, and operational results
Support scheduling, staffing, and intraday operational adjustments

Requirements:
English and French bilingualism required
Previous leadership experience preferred
Two-plus years of Global Excel experience preferred
Robust decision-making and communication skills
Ability to manage competing priorities and coach teams

Apply your bilingual leadership, coaching, and operational skills to Assistance Services at Global Excel in Montreal.

📌 Assistance Services Team Leader Montreal
🏢 Global Excel Management
📍 Montreal