Own seller relationships with Salesforce fluency and proactive account management from an assigned market. Work remotely while maintaining regular in-person presence.
As a Senior Seller Experience Specialist, you lead onboarding kickoffs and remain the single contact throughout each seller lifecycle. You know your market, identify friction, and translate health scores, usage signals, and trends into productive conversations. The role supports satisfied sellers becoming bigger sellers, measured through RB Global’s Service Keys.
Key Responsibilities:
Lead onboarding kickoffs for every seller
Own seller relationships throughout the lifecycle
Direct day-to-day execution within an assigned market
Identify and remove friction affecting sellers and business
Proactively partner with sellers before issues arise
Requirements:
Bachelor’s degree or equivalent qualified experience
5–7+ years in Customer Success or Account Management
Experience owning accounts or a defined market end-to-end
Salesforce fluency or equivalent customer success tooling
Ability to travel 20–30% for visits and meetings
Bring customer relationship ownership, data-led decision-making, and proactive engagement to RB Global’s seller experience team.
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