Support branch technology in Vaughan as a Technical Support Analyst, using desktop support and IT infrastructure expertise onsite five days weekly.

Bayshore HealthCare seeks a Technical Support Analyst for local BHCS branch operations. You will provide first and second level escalation support, administer enterprise applications, and coordinate issue resolution. The role includes ServiceNow incident tracking, equipment lifecycle management, and collaboration with branch leadership and IT teams.

Key Responsibilities:
Operate, administer, and support branch computer systems
Configure and troubleshoot laptops, smartphones, printers, and peripherals
Manage IT equipment from procurement through disposal
Monitor ServiceNow incidents and meet service level agreements




Resolve escalated branch technology issues promptly

Requirements:
College diploma or degree in Information Technology or related field
Two to three years of infrastructure and desktop support experience
Active Directory knowledge and user account management experience
Experience with Citrix, ServiceNow, and Intune
Knowledge of Office 365, VPN, networks, and end user security

Apply technical support, incident management, and hardware troubleshooting skills to strengthen Bayshore HealthCare branch operations in Vaughan.

📌 Branch It Support Analyst Vaughan Toronto (Canada)
🏢 Bayshore HealthCare
📍 Canada