Lead regional service delivery at Nomad Digital through customer management, operational coordination, and performance oversight across a hybrid territory.

As Service Manager, you will oversee Operations and Maintenance delivery for assigned customers and regions. You will manage contracted scope, SLAs, KPIs, financial targets, and customer commitments. The work connects Field Service Engineers, service desks, engineering teams, suppliers, and project transitions across an international portfolio.

Key Responsibilities:
Act as principal Operations and Maintenance customer interface
Coordinate end-to-end delivery across support, engineering, and suppliers
Monitor SLAs, KPIs, financial performance, and contractual commitments




Lead regional Field Service Engineers and manage development
Identify renewals, extensions, growth, and improvement prospects

Requirements:
Degree, qualified qualification, or equivalent relevant experience
Customer-facing contract and service management experience
Experience managing SLAs, KPIs, people, suppliers, and capacity
Understanding of ITIL, TL9000, or X60-000 standards
English language proficiency and commercial awareness

Apply service leadership, customer relationship management, and operational expertise to Nomad Digital’s regional passenger connectivity services.

📌 Regional Operations Service Manager Montreal (Canada)
🏢 ALSTOM
📍 Canada