Client experience and financial services expertise define this senior CIBC chance. Work full time onsite while supporting clients at Thunder Bay banking centres.
As a Senior Client Engagement Associate, you will help Personal and Business Banking clients manage daily banking needs. You will deliver meaningful service, support transactions, explain financial products, and connect clients with appropriate CIBC teams. The position also provides operational leadership through mentoring and complex issue guidance.
Key Responsibilities:
Answer client questions and assist with banking transactions
Explain relevant products and services to clients
Connect clients with appropriate CIBC team members
Mentor associates through job shadowing and feedback
Resolve complex issues with banking centre leadership
Requirements:
Expertise in financial services products and customer service
Ability to support client account and product needs
Robust problem solving and client issue resolution skills
Digital literacy for mobile banking applications
Flexibility for evenings, weekends, and multiple banking centres
Bring client service, transaction support, financial products knowledge, and team mentoring to CIBC’s Thunder Bay banking centres.