Advance technical support onsite in Moncton with Bulloch troubleshooting, ticket ownership, and customer guidance at Dover Fueling Solutions.
The Escalation Analyst bridges Level 1 customer service support and Level 3 teams. This full time position handles urgent and stalled tickets. It focuses on complex hardware and software troubleshooting, service level agreements, and explicit communication across teams.
Key Responsibilities:
Own high priority and complex escalated tickets
Serve as the primary contact for escalated issues
Diagnose difficult Bulloch hardware and software problems
Guide and train support analysts
Coordinate departments for swift issue resolution
Requirements:
Minimum three years in customer or technical support
Deep understanding of company products or software applications
Familiarity with Bulloch hardware and software
Experience with ticketing and remote diagnostic tools
De escalation, problem solving, and communication skills
Apply technical troubleshooting, escalation ownership, and customer communication skills as a Dover Fueling Solutions Escalation Analyst.