Shape premium automotive customer experiences through retail consultancy, analytical problem-solving, and regular travel across assigned dealership locations.

As a Dealership Retail Experience Strategist, you will guide retail partners toward stronger sales and service experiences. You will assess performance, improve customer journeys, and support operational excellence. The work connects retail teams with customer experience strategy across modernized processes.

Key Responsibilities:
Provide in-store consultancy across sales and service customer experiences
Identify operational gaps and implement actionable improvement solutions
Guide omni-channel interactions throughout the customer journey
Conduct mystery shops, assessments, and retail action planning




Travel regularly according to support needs and performance metrics

Requirements:
Bachelor’s degree or equivalent work experience
Two or more years improving sales or service experiences
Solid analytical, consultative, communication, and presentation skills
Experience with retail processes and digital sales platforms
Flexibility for travel up to seventy-five percent

Apply automotive retail strategy, customer experience insight, and data-driven solutions to strengthen dealership performance and service quality.

📌 Automotive Retail Experience Strategist Vancouver
🏢 Aquent (United States)
📍 Vancouver