Support employees and families through targeted questioning, referrals, and telephone service in Workplace Options’ hybrid or remote Toronto position.
As a Customer Service Representative, you will complete telephonic intakes and help locate community resources. You will gather personal and care information, clarify needs, research suitable referrals, and maintain accurate records. The position requires robust communication, organization, relationship building, and independent work.
Key Responsibilities: Assess employee needs through targeted questioning
Gather personal and care-related information
Research referrals using databases, websites, and organizations
Provide explicit written and verbal customer service




Complete quality assurance callbacks and accurate data entries
Requirements: Bachelor’s degree
Robust verbal and written communication skills
Exceptional organizational and interpersonal communication skills
Ability to manage multiple tasks independently and collaboratively
Detail-oriented approach with effective time management
Bring organized telephone service, referral research, and relationship-building skills to Workplace Options’ Toronto customer support team.
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📌 Customer Service Representative Toronto Ontario (Canada)
🏢 Workplace Options
📍 Canada