Technical support leadership and root-cause analysis define this full time chance at LOC Software. Work flexibility may be hybrid or face-to-face.

LOC Software delivers retail technology through its configurable ThriVersA platform. This position mentors technical support staff, handles complex escalations, and improves support processes. Experience with payment integrations, POS environments, and cloud solutions supports the work.

Key Responsibilities:
Mentor technical support staff through advice, coaching, and training
Escalate and resolve complex technical issues
Apply root-cause analysis to challenging support problems
Manage multiple priorities while working under pressure
Review support processes and documentation for continuous improvement

Requirements:
More than 10 years of technical and application support experience
Proactive problem-solving and root-cause analysis skills
Payment and peripheral integration experience
OPOS, JavaPOS, or PinPad integration knowledge
Cloud solution knowledge, including AWS or Azure

Bring technical support leadership, payment integration knowledge, and retail technology expertise to LOC Software’s escalation function.

📌 Technical Support Escalation Manager Laval (Canada)
🏢 Motion
📍 Canada