Support CRMR hospitality reservations through guest service, sales support, and accurate booking administration across its Canadian Rocky Mountain properties. Approximately one to three casual shifts are offered weekly.
As a Reservations Agent, you will create and update bookings while communicating rates, room types, packages, and special requests. You will collaborate with Reservations, Front Office, Revenue, Sales, Marketing, and Operations teams. Knowledge of CRMR properties, local attractions, and hospitality procedures supports effective recommendations and service.
Key Responsibilities:
Process reservation updates, gift certificates, and guest correspondence
Enter bookings according to revenue strategies and booking guidelines
Identify reservation discrepancies and communicate them to supervisors
Resolve routine inquiries and refer complex concerns appropriately
Follow procedures and recommend reservation process improvements
Requirements:
Solid communication skills for guest and partner interactions
Ability to work independently and collaboratively
Proficiency with Microsoft Office and general computer systems
Experience with reservation or property management systems is beneficial
Knowledge of the Canadian Rockies is an asset
Apply your hospitality administration, reservation accuracy, and cross-team communication skills within CRMR’s mountain property collection.
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