Lead hotel guest services with hospitality expertise across reception, reservations, night audit, and concierge operations. Respond quickly while coordinating exceptional service.

As Guest Service Supervisor, you will oversee smooth daily operations and uphold consistent service standards. You will plan personalized arrivals, support team development, coordinate with departments, and manage complaints or emergencies. Hotel management education is an asset, alongside solid computer knowledge and OPERA PMS experience as an asset.

Key Responsibilities:
Plan personalized arrivals for regular guests and VIPs
Support team members’ work and career development
Monitor service areas and health, safety, hygiene standards




Coordinate customer service activities and busy-period inventory
Manage complaints, service excellence, emergencies, and crises

Requirements:
Minimum two years’ hotel management or supervisory experience
Hotel Management diploma considered an asset
Ability to inspire, motivate, and mobilize teams
Quick, effective management of requests and problems
Solid computer knowledge; OPERA PMS experience considered an asset

Bring hotel supervision, responsive problem-solving, and guest-focused leadership to reception, reservations, night audit, and concierge operations.

📌 Hotel Guest Services Supervisor Ottawa
🏢 Germain Hotels group
📍 Ottawa