Support therapy clients in English and French as a remote Care Coordinator, using empathy, scheduling expertise, and clear communication. Help make every care step accessible.

Shift Collab seeks a Bilingual Care Coordinator for its virtual mental health practice. You will guide potential clients through intake, coordinate therapists’ schedules, and support ongoing care. The position requires robust organization, client service, technology, and communication skills.

Key Responsibilities:

• Conduct bilingual intake conversations by phone or video
• Guide clients toward therapists matching their needs
• Manage email, phone, and live chat communications
• Coordinate schedules, waitlists, sessions, and consultations
• Support video rooms, billing, insurance,
  
  
  
  and daily handoffs

Requirements:

• Fluency in written and spoken English and French
• Five or more years in healthcare or client care
• Experience supporting vulnerable populations or mental health services
• Strong multitasking, communication, scheduling, and troubleshooting abilities
• Weekend and midweek evening availability through 8 PM Pacific Time

Bring bilingual communication, empathy, and healthcare coordination experience to Shift Collab’s virtual client care team across Canada.