Support healthcare reimbursement cases remotely with Cencora, coordinating documentation and resolving routine coverage-related issues across customer operations.

As a Caseworker on a 12-month contract, you will support reimbursement processes across patient support workflows. The work includes perks documentation, case updates, follow-up activities, and reimbursement communications. You will maintain accurate records while coordinating with internal and external stakeholders.

Key Responsibilities:

• Assist reimbursement processes across customer operations and patient support workflows
• Coordinate benefits documentation, case updates,
  
  
  
  and follow-up activities
• Resolve routine reimbursement issues and documentation gaps
• Maintain accurate case records and system updates
• Monitor reimbursement trends and escalation indicators

Requirements:

• High School Diploma, GED, or equivalent experience
• Two or more years in reimbursement or patient services
• Experience in healthcare support, case coordination, or claims support
• Certification in reimbursement support or patient access preferred
• Experience with customer support or service management preferred

Bring case coordination, reimbursement support, and stakeholder communication skills to Cencora’s patient-focused healthcare operations.