Support therapy clients in English and French as a remote Care Coordinator, using empathy, scheduling expertise, and explicit communication. Help make every care step accessible.
Shift Collab seeks a Bilingual Care Coordinator for its virtual mental health practice. You will guide potential clients through intake, coordinate therapists’ schedules, and support ongoing care. The position requires robust organization, client service, technology, and communication skills.
Key Responsibilities: Conduct bilingual intake conversations by phone or video
Guide clients toward therapists matching their needs
Manage email, phone, and live chat communications
Coordinate schedules, waitlists, sessions, and consultations
Support video rooms, billing, insurance,



and daily handoffs
Requirements: Fluency in written and spoken English and French
Five or more years in healthcare or client care
Experience supporting vulnerable populations or mental health services
Robust multitasking, communication, scheduling, and troubleshooting abilities
Weekend and midweek evening availability through 8 PM Pacific Time
Bring bilingual communication, empathy, and healthcare coordination experience to Shift Collab’s virtual client care team across Canada.
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📌 Bilingual Mental Health Care Coordinator Ontario
🏢 Shift Collab
📍 Ontario