Serve English- and French-speaking mortgage customers as a Bilingual Administrator II in Downtown Toronto, processing requests accurately through multiple channels.
First National seeks a full time Administrator II for Residential Administration – Customer Administration. You will manage client inquiries, update mortgage accounts, prepare assumption statements, and support timely request resolution. The position requires bilingual fluency, customer service focus, and solid organization.
Key Responsibilities: Process client requests received by fax, mail, email, and Chat
Input accurate current account information into the mortgage system
Prepare Mortgage Assumption Statements and follow up on documents




Confirm processed requests and resolutions with clients
Audit coworker processing for accuracy and update files
Requirements: Post-secondary education or equivalent work experience
Fluency in English and French required for customer interactions
Mortgage experience is an asset
MS Office competency and ability to learn systems
Organizational, prioritization, problem-solving, and customer service skills
Apply bilingual administration, mortgage processing, and careful customer follow-up within First National’s Toronto team.
J-18808-Ljbffr

📌 Bilingual Mortgage Administrator Toronto Ontario
🏢 First National Financial
📍 Ontario