Lead difficult customer inquiries with FedEx product knowledge, conflict resolution, and communication skills in a fixed-term, full time schedule.

This Senior Customer Service Representative assists managers with administrative and customer service operations. The position supports station representatives and serves as an expert resource on service features, P&P;, and customs requirements. It also mentors hourly employees through Best Practices methods.

Key Responsibilities:
Assist managers with administrative and customer service operations
Handle unusual or difficult customer inquiries
Advise representatives on service features and customs requirements
Monitor and improve customer operations with managers
Promote sales and potential incremental revenue

Requirements:
High School Diploma or GED Equivalent
Six months FedEx customer service representative experience
Basic Microsoft Word and Microsoft Excel skills
Ability to gain and maintain FedEx DG Specialist certification
Ability to lift 70 pounds and maneuver 150-pound packages

Apply your FedEx operations knowledge, leadership ability, and customer service expertise in this senior representative assignment.
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📌 Senior Fedex Customer Service Representative Markham
🏢 FedEx
📍 Markham