Keep applications, services, and operational alerts under review while supporting Windows and Linux environments as an IS Product Support Specialist II.

This experienced technical support position combines Level 1 and Level 2 user assistance with basic systems administration. Responsibilities include monitoring services, investigating failed jobs, reviewing logs, managing permissions, supporting maintenance, and escalating deeper infrastructure issues. You will coordinate with internal IT and application teams, plus external vendors when required.

Key Responsibilities:

- Monitor applications, services, processes, and operational alerts
- Investigate errors, interruptions, failed jobs, and access issues
- Review logs, services, processes, and disk usage




- Perform basic Linux administration and troubleshooting
- Support operational maintenance and standard procedures

Requirements:

- Minimum five years in IT support, operations, or administration
- Diploma, degree, or equivalent practical experience
- Comfort working in Linux environments
- Basic networking knowledge including TCP/IP, DNS, and VPNs
- Ability to work independently and with teams

Bring operational discipline, Linux troubleshooting, monitoring, and systems administration skills to reliable internal technology services.

📌 Systems Administration Support Specialist (Canada)
🏢 Russell A. Farrow
📍 Canada