Build lasting customer connections as a Hybrid Customer Care Retention Specialist, combining complaint resolution with light troubleshooting. Complete required on-site training in Halifax before working remotely or in-office.

This full time position supports customers who may cancel or feel unhappy with services. You will deliver friendly assistance, explore suitable offers, and pursue individual customer saves using available incentives. The work includes account inquiries, website navigation, web-based applications, and privacy-focused processes.

Key Responsibilities:
Deliver fast, friendly, effective customer support
Explore retention solutions for unhappy customers
Use incentives and discounts to support customer saves




Assist with account inquiries and website navigation
Maintain customer privacy through required procedures

Requirements:
Experience in customer care or related service work
Solid written and verbal communication abilities
Positive approach to repetitive issues and difficult interactions
Resourcefulness and resilience under customer pressure
Reliable work ethic and consistently positive attitude

Apply customer support, troubleshooting, and relationship-building skills across a adaptable Halifax training and hybrid service model.
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📌 Hybrid Customer Care Retention Specialist Halifax Regional Municipality
🏢 Blue Ocean Contact Centers
📍 Halifax Regional Municipality