Lead centralized client service in Toronto with coaching, problem-solving, and people management responsibilities supporting Investment Advisors nationwide.

As Centralized Manager Client Service, Investment Management, you will lead Centralized Client Service Associates serving PIA and PIC lines of business. Reporting to the Group Manager, you will support business goals through coaching, teamwork, and accountable performance ownership. The position includes recruitment, training, career development, and performance management. You will communicate with Investment Advisors, field MCSs, and BMs while collaborating with business partners across locations. Your judgment will guide complex service issue resolution and improvement recommendations.

Key Responsibilities:
Lead, coach, and model exceptional service delivery




Oversee daily team activities and service improvement strategies
Provide quality coaching and regular feedback to Associates
Monitor reports, trends, concerns, and service levels
Resolve escalated issues while meeting regulatory guidelines

Requirements:
Previous supervisory or management experience
Proven client service, leadership, and business planning skills
Robust judgment, problem-solving, and relationship-building skills
Knowledge of PIA products, systems, and procedures
IIROC licensing is an asset

Bring leadership, service delivery, and performance management expertise to TD’s Investment Management team in Toronto.
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📌 Centralized Client Service Manager Toronto
🏢 TD
📍 Toronto