Deliver accurate airline reservations and customer service from Wasaya’s Customer Care Centre in Thunder Bay, supporting travelers and northern agents.
As a Customer Care Specialist, you will process reservations and travel arrangements under the Reservations Supervisor’s direction. The work combines customer inquiries, payment entry, flight tracking, and itinerary preparation. Solid communication, computer, and troubleshooting skills support Wasaya’s Customer Care Standards.
Key Responsibilities:
Answer phones promptly and professionally for customer requests
Create, track, and update customer flight reservations
Prepare itineraries and transmit passenger information to agents
Resolve complaints according to company policy
Monitor day-of-flight operations through Wasaya SOC
Requirements:
High school diploma or equivalent
Solid customer service, troubleshooting, and communication skills
One to two years airline reservations experience preferred
Computer proficiency, including internet, email, and Microsoft Office
Ability to maintain accurate records and customer confidentiality
Bring airline reservations expertise, telephone professionalism, and careful customer support to Wasaya’s Thunder Bay operations.