Customer service and organization define this Community Associate role at IWG in Richmond, British Columbia. Support customers onsite across wide-ranging business needs.

As a Community Associate, you will build skilled relationships while managing administrative and support requests within an IWG centre. You will help with Wi-Fi access, packages, meeting rooms, projectors, printing, invoices, and service tickets. The role also supports networking events and prospect conversations.

Key Responsibilities:
Prepare the centre before opening and check customer areas
Respond to Wi-Fi, package, meeting room, and printing requests
Connect calls and ensure services are accurately charged
Sort mail and communicate package availability to customers




Organize networking events, invitations, and centre posters

Requirements:
Solid communication and professional relationship-building abilities
Customer service experience, ideally one or more years
Ownership of problems and practical solution-finding
Confidence using Microsoft Office and basic IT equipment
Legal eligibility to work in Canada and age eighteen or older

Bring customer service, adaptability, and administrative support skills to help IWG customers succeed in Richmond every day.

📌 Customer Service Community Associate Richmond
🏢 IWG
📍 Richmond