Use data-informed UX writing to improve Capital One Canada’s digital banking experiences across public and secure mobile and web products.

This Senior Associate Content Designer owns content writing and structure while shaping experiences beyond copy. You will bring a human-centred perspective to core services, features, and value statements. Close collaboration with Product, Design, Research, Legal, Marketing, and Engineering will help create experiences customers value and trust.

Key Responsibilities:

- Develop UX content across mobile and responsive web experiences
- Shape navigation, information architecture, and interaction models
- Form hypothesis-driven recommendations using customer insights and analytics
- Support multiple workstreams and key projects simultaneously




- Share human-centred recommendations across collaborating teams

Requirements:

- Four to five years designing content for digital products
- Case studies documenting approach, contribution, constraints, and outcomes
- Demonstrated fluency with analytics dashboards or presentations
- Robust storytelling and presentation skills using data and narrative
- Ability to deliver against competing priorities independently

Apply content design, customer insight, and persuasive storytelling to shape trusted digital banking journeys.

📌 UX Writer Digital Banking (Toronto)
🏢 Capital One
📍 Toronto