Job Overview

We are seeking a dedicated and qualified Front Desk Associate to join our team. The ideal candidate will serve as the first point of contact for residents and visitors, providing exceptional customer service in a residential environment.

Duties
Greet residents and visitors warmly, ensuring a positive first impression.
Meets and greets residents; checks guests and service providers in/out.
Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.
Responds to call-outs by scheduling a replacement or filling in 24 hours a day.
Oversees and schedules all Front Desk staff for building.
Maintains schedules and timesheets/cards for payroll purposes.
Keeps track of activity logs, incident reports for the Manager's review.
Works closely with the Front Desk Associates and assists to fill shifts when needed.
Provides training for all recent hires assigned to property.
Assists in investigations, tape/log reviews for any unusual incidents.
Monitors Emergency Response System.
Monitors and controls Electronic Security Control Systems.




Responds to emergency situations in a timely and efficient manner
Monitors and controls access to the building.
Maintains daily log, records and forms.
Resolves and follows-up on all complaints/issues.
Maintains a safe and secure environment throughout the building/property(s).
Follows safety procedures and maintains a secure work workplace.
May be assigned other duties by the on-site property manager.

Experience
Works independently, with minimized supervision.
Demonstrates excellent customer service, communication and time management skills.
2 years of Concierge/Security experience (required)
Experience handling telephone-based interactions.
Experience communicating clearly with residents, visitors, or service providers.
Experience responding calmly and efficiently to emergencies.

Schedule
8 hour shift
Night shift
Weekends as needed

Language
English (required)

Licence/Certification
Security License (required)

Eligibility
Eligible to work in Canada.
Diamond offers benefits including 80% dental and vision coverage after a 3-month probation period, along with opportunities for growth.

📌 Front Desk Night Associate Mississauga
🏢 Diamond Property Services
📍 Mississauga