Global Relay seeks an L1 Technical Support Specialist with troubleshooting and customer communication skills for its fully in-office 24x7 Frontline team.

This entry-level position supports Global Relay’s Small and Medium Business team. You will provide first-level assistance, manage requests, and triage cases. The work requires explicit communication, detailed documentation, and basic technical problem-solving.

Key Responsibilities:
Provide first-level technical support for Global Relay services
Assist customers with basic technical issues and queries
Create detailed escalation tickets for Intermediate Specialists
Perform user management and self-service requests
Manage queues and triage cases appropriately

Requirements:
One to two years in customer-facing technical support
Solid desire to develop troubleshooting skills
Ability to manage multiple structured priorities
Excellent attention to detail and policy adherence
Robust written and verbal English communication

Apply your customer support, troubleshooting, and escalation skills as an L1 Technical Support Specialist at Global Relay.

📌 Technical Support Specialist Vancouver
🏢 Global Relay
📍 Vancouver