Our public sector client is seeking a Senior Business Analyst (10+ years) to support Enterprise Service Management initiatives using ITSM/ESM processes and ServiceNow

This role supports an Enterprise Service Management (ESM) project within a public sector workplace. The position focuses on stakeholder needs assessment, business analysis activities, and process evaluation across multiple business lines using ITSM/ESM practices and ServiceNow. The work includes intake, workflow, service catalogue, and case management analysis supporting enterprise service delivery initiatives.

Contract, Remote

Must Haves
10+ years in Business Analysis supporting enterprise initiatives
Hands-on experience with ITSM/ESM platforms including ServiceNow , intake, workflow, service catalogue, and case management




Stakeholder needs assessment across multiple business lines including elicitation, workshops, and requirements traceability
Options analysis and cost-benefit input to business case development

Nice to Have
Lean process mapping
Current-state and future-state process mapping

Responsibilities
Conduct stakeholder needs assessments across multiple business lines
Facilitate elicitation sessions and workshops
Document and maintain requirements traceability
Perform options analysis for business initiatives
Provide cost-perk input into business cases
Support intake, workflow, service catalogue, and case management analysis within ServiceNow
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📌 Senior Business Analyst 10+ Years To Support Enterprise Service Management Initiatives Using Ottawa
🏢 S.i. Systems
📍 Ottawa