Were Hiring: Bilingual Customer Support Agent!

We are looking for a dedicated and customer-focused Bilingual Customer Support Agent to join our team in Laval, Canada. In this role, you will provide excellent support to our valued customers in both English and French, ensuring their needs are met efficiently and courteously.

Location:

Laval, Canada

Work Mode:

Work From Office

Role:

Bilingual Customer Support Agent

What Youll Do:

• Respond to customer inquiries via phone, email, and chat in English and French


• Resolve customer issues promptly with professionalism and empathy


• Document interactions accurately in our CRM system






• Troubleshoot technical or product-related concerns


• Escalate complex cases to higher-level support when necessary


• Collaborate with team members to enhance service quality

What Were Looking For:

• Fluency in both English and French (spoken & written)


• Previous experience in customer service or support roles
  
• Excellent communication and interpersonal skills


• Problem-solving mindset with attention to detail


• Ability to work effectively in a rapid-paced office environment