Drive TUMI sales goals through exceptional client experience, strong communication, and luxury retail service while supporting store leadership.

The Associate Manager builds lasting client relationships and delivers service aligned with TUMI’s travel, fashion, and lifestyle brand. This position emphasizes sales metrics, client data capture, coaching, feedback, and visual execution. Candidates should bring proven retail performance and a collaborative approach.

Key Responsibilities:

- Drive conversion, DPT, UPT, and client data capture
- Deliver consistent, superior client experiences in-store
- Use client books, thank-you cards, and event strategies
- Support associate training, development, and quarterly goalsetting
- Adapt communication and collaborate effectively across the team

Requirements:

- Demonstrated success achieving sales and KPI targets
- Robust client experience and luxury market sales background
- Openness to feedback, new ideas, and coaching
- Ability to remain calm and deescalate situations
- Ability to lift, push 30-pound boxes, and use ladders

Use luxury retail expertise, sales discipline, and client relationship skills to strengthen TUMI’s store performance and service.

📌 Luxury Sales and Client Experience Manager (Vancouver)
🏢 Samsonite International
📍 Vancouver