InsureLine Brokers (Enterprise) Inc is an independent insurance brokerage that focuses on delivering accessible, personalized insurance solutions to individuals and families. The brokerage partners with a range of insurance providers to offer competitive personal lines products such as home, auto, and tenant insurance. Team members work in a cooperative environment that values integrity, client advocacy, and clear communication. The organization is committed to helping clients understand their coverage options and make informed decisions that protect their assets.
Job title: Personal Lines Customer Service Representative (RIBO)
Company: InsureLine Brokers (Enterprise)
Workplace type: Hybrid
Employment type: Full-time
Work Experience: Minimum 3 Years as a Licenced Broker
Skills to add: Personal Lines Insurance, Customer Service, Insurance Brokerage, Applied EPIC, Underwriting, Claims Management, Client Retention, Microsoft 365

Description

Skip the commute downtown. InsureLine Brokers is hiring an experienced RIBO-licensed Personal Lines

CSR to join our growing, customer-focused team.

About the role

You’ll manage an assigned book of personal lines clients (home, auto, and related products),



acting as their trusted advisor from renewal reviews to claims support. You’ll work closely with underwriters and insurers to deliver the right coverage at the right price.

Key responsibilities
Review and remarket renewals, identify coverage gaps, and recommend solutions
Process changes, endorsements, binders, cancellations, and new business accurately and on time
Guide clients through the claims process
Maintain accurate, compliant client files in EPIC
Grow your book through cross-selling and retention, with commission on growth

What you bring
A RIBO licence in good standing
3+ years of personal lines brokerage experience
Experience with EPIC, ARS, and insurer portals
Solid knowledge of Ontario auto and property underwriting
Strong communication and organizational skills
C.A.I.B. or C.I.P. (completed or in progress) is an asset

Why InsureLine
Competitive base salary plus commission
Hybrid work and a adaptable Monday to Friday schedule
Dental and extended health care
Paid time off
RIBO renewal and CE costs covered
Free in office parking near Pickering Town Centre
A team that values long-term relationships with clients and each other

📌 Customer Service Representatives Pickering
🏢 InsureLine Brokers (Enterprise
📍 Pickering