Position Overview Guest Experience Team Members are an integral part of the Operations Team at YYOGA. As the primary point of contact for our guests, you are expected to excel in the following areas:
- Deliver exceptional guest experiences and build community by warmly connecting with guests, efficiently managing sign-ins, confidently guiding studio tours, offering personalized education, and embodying our "In Good Hands" brand voice and “Invite, Engage, Expand” service philosophy.
- Support membership sales: Embody our offerings so you can clearly and confidently recommend options and solutions that match a guest’s needs while you embrace a ‘here to help’ mindset and solutions-oriented approach.
- Champion a welcoming environment: Provide a guest-ready studio by ensuring our physical spaces are safe, clean, organized, clutter-free, and aligned with our brand standards.
- Enable efficient studio operations: Reliably execute our operational systems, including account support, welcoming of new guests, and escalation documentation.
- Contribute positively to the YYOGA culture: Act with kindness, be purposeful, communicate clearly and effectively and build trust through inclusion, integrity, and intentional action. Main Duties
- Welcome guests into the studio and share information about our classes & passes/memberships.
- Sign guests in for class, answer questions about guest accounts, and sell products & retail using our POS system (Mariana Tek).




- Actively engage with guests to build guest loyalty and retain membership.
- Stay up to date with all current and upcoming promotions, events, offerings, and policy adjustments.
- Help maintain a clean, safe, and well-equipped studio by monitoring facilities, supplies, and operational standards.
- Work with other team members to ensure all guests and studio tasks are taken care of in a timely manner.
- Utilize YYOGA policy & procedure to handle and resolve service issues.
- Other duties as needed. Qualifications
- Enthusiastic, personable, and qualified.
- A desire to advocate for the YYOGA brand and sell passes and memberships.
- Passionate about promoting yoga and wellness.
- Previous customer service, retail, or hospitality experience.
- Ability to work in a fast-paced work environment, both independently and as part of a team.
- Physically able to handle the needs of the job including standing for long periods of time, cleaning studio rooms and changerooms, other duties as required.
- Ability to communicate effectively in person and over the phone.
- Ability to effectively resolve challenging guest situations.
- Adaptable with a desire to develop new skills.
- Organized, detail-oriented, and able to multitask.
- Computer skills.
- Ability to meet the scheduling needs of the studio, including a minimum of 2 shifts/week and required availability Friday
- Sunday. Bonus
- Experience using MarianaTek
- First aid and/or CPR certificate
- Ability to speak a 2nd language

📌 Guest Experience Team Member (Richmond)
🏢 YYOGA
📍 Richmond