Serve Canadian travelers remotely in French and English, using empathy and critical thinking to answer questions and resolve travel insurance needs.

Insight Global’s travel insurance client seeks a Customer Service Representative for phone and email support. You will provide benefit information, policy guidance, and assistance to travelers, financial institutions, and retail clients. The work includes managing high-volume interactions and non-medical assistance cases.

Key Responsibilities:
Handle approximately 40–50 customer calls daily
Answer inquiries by phone and email bilingually
Open and manage non-medical assistance cases
Explain coverage, limitations, and available services
Maintain accurate case documentation and customer records

Requirements:
Fluency in written and spoken French and English
At least one year of related customer service experience
Robust verbal, written, troubleshooting, and critical-thinking skills
Skilled, empathetic, customer-focused demeanor
Reliable work-from-home setup and training availability

Apply bilingual communication, empathy, and critical thinking while supporting travelers through remote travel insurance service.
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📌 Bilingual Travel Insurance Representative Cambridge
🏢 Insight Global
📍 Cambridge