We are hiring an Administrator II--Bilingual, Residential Administration – Customer Administration

Reporting To: Manager, Customer Service Administration

Full-Time/Part- Time: Full time

Posting Date: October 27, 2026

Closing Date: November 10, 2026

Salary Range: $43,000 - $53,000

Hours of Work: 8:30 a.m. – 5:00 p.m.

Grade: 6.5

Office Location: Downtown Toronto

Great location Steps away from the main public transit station

What we offer: Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement prospects

*Eligibility for benefits is dependent on the terms of employment

The Opportunity

The Administrator II--Bilingual is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy.

How you will contribute:
Process various requests received by fax, mail and/or email and via Chat from clients (i.e. admin requests, submit manual tickets, answer tax inquiries, etc)
Identify and process requests in a timely fashion
Input accurate new account information into the mortgage system
Confirm processed request to client in a timely fashion
Prepare Mortgage Assumption Statements




Follow-up with Solicitor for receipt of completed assumption documents
Ensure the accurate processing and update through auditing the processing of co-workers
Identify and solve inquiries in a timely fashion
Follow-up with client to confirm resolution and customer satisfaction
Complete special projects as assigned by the Management Team
Distribute faxes and emails through workflow
Identify the files and purpose of faxes or emails
Assist with preparing files for escalation
Sort mail and scan incoming mail
Adheres to policies/procedures to ensure AML requirements are met, when applicable

The experience you need:
Post-secondary education and/or equivalent work experience
Mortgage experience an asset
Competency in MS Office; capacity to learn current technologies/systems
Bilingualism (French, English) required - interactions with English/French-speaking customers or partners
Proven organizational skills and demonstrated ability to prioritize and multi-task
Proven customer service focus
Strong attention to detail
Demonstrated ability to work under pressure and maintain a calm focus during hectic periods
Excellent telephone manner

📌 Administrator Ii Bilingual Toronto
🏢 First National Financial
📍 Toronto