Alt Hotel Calgary University District
Calgary, AB T3B6K3, CAN

Description
Reporting to the Guest Services Manager, the Guest Services Team Leader is responsible for ensuring the highest level of guest service and that standard are maintained for all positions within the front office while on duty.

WHAT YOU'LL DO

Oversee shift operations for the front office department while on duty ensuring a smooth operation and the highest level of guest satisfaction

Train, coach and mentors employees. Creates an environment that allows employees to achieve job fulfillment

Distribute tasks, coordinate workflow for the department to ensure on-time delivery and efficient performance on all duties

Seek feedback on guest satisfaction and resolves problems in accordance with our mission statement

Effectively maximize inventory levels during high occupancy/sold out nights

Monitor standards, details, policies and procedures

Know all emergency procedures and general crisis situation management, including fire and emergency procedures, procedures for the handling of the fire panel. Makes sure all employees follow these procedures to ensure guest safety.



Promotes a safe working environment

Maintain a high level of professionalism in all aspects of job performance

Consistently demonstrate a commitment to personal guest service excellence

Comply with the Germain Hotels policies, procedures and code of ethics

Perform any and all other tasks which are assigned by management

WHAT YOU'LL BRING

Hospitality diploma / degree or equivalent experience

Problem solving skills, as well as the ability to work quickly and multi-task

Excellent customer service and communication skills

Supervisory experience an asset

Able to work in a team workplace

A second language an asset

WHAT WE OFFER

A percentage of the group insurance is paid by the employer for full time employees

Promotional rate to discover Germain Hotels properties through Canada

Opportunities to develop your career within a growing company across Canada

Access to the hotel gym

Employee referral programEmployee Assistance Program for team member and their family

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📌 Team Lead Guest Services (Alberta)
🏢 Germain Hôtels
📍 Alberta