Lead customer service operations at UCalgary’s Outdoor Centre, using outdoor equipment expertise and staff supervision skills on a Tuesday-to-Saturday schedule.
This recurring part-time supervisor reports to the Coordinator, Outdoor Centre Equipment and Services. You will coordinate daily work, direct two to eight part time staff, and support training, equipment maintenance, and customer service. The centre serves approximately 75,000 clients through rentals, registrations, retail sales, repairs, and climbing access.
Key Responsibilities: Coordinate daily tasks, priorities, and staff resources across customer service operations
Supervise workflow and direct two to eight staff per shift
Process registrations, rental work orders, contracts, sales, payments, and refunds
Communicate equipment, program, and membership issues to appropriate stakeholders




Maintain customer service tools, resources, training, and operational information flow
Requirements: Undergraduate degree or college diploma; recreation education is an asset
First Aid and CPR certification; Wilderness First Aid preferred
Knowledge of outdoor activities, equipment, and Outdoor Centre services
Customer service and medium-sized operation supervision experience
Proficiency with Microsoft Excel and Word; CICS familiarity is an asset
Apply outdoor recreation knowledge, customer service leadership, and equipment experience while supervising daily operations at UCalgary’s Outdoor Centre.

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📌 Outdoor Centre Customer Service Supervisor (Alberta)
🏢 University of Calgary
📍 Alberta