Use bilingual French and English claims expertise as a Senior Case Manager working fully remotely across Quebec, Canada. Apply analytical judgment to Individual Disability files.

This senior position manages ongoing claims for Individual Disability and Life Waiver of Premium products. You will assess eligibility, interpret medical and financial information, and communicate decisions to stakeholders. Solid customer service and negotiation skills support policyholders, agents, and marketing centers.

Key Responsibilities:
Maintain superior customer service for policyholders, agents, and marketing centers
Request medical and financial documentation or investigations for ongoing claims
Review underwriting files, disclosures, exclusions, riders, and endorsements




Determine claim benefit eligibility and communicate decisions to stakeholders
Maintain accurate claim records and reserve calculation information

Requirements:
University degree or equivalent experience
Three or more years in claims adjudication, ideally disability claims
Fully bilingual French and English communication ability
Advanced Microsoft Office proficiency, including Word, Excel, and PowerPoint
Robust analytical, interpersonal, oral, written, and negotiation skills

Bring disability claims adjudication, medical documentation, policy interpretation, and bilingual communication skills to this remote senior case management position.
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📌 Bilingual Disability Claims Senior Manager Quebec City
🏢 Manulife
📍 Quebec City