Strengthen claims quality at Definity through audits, technical feedback, and performance management within a adaptable hybrid work experience. Guide staff development and operational consistency.

As a Team Leader, you will oversee Auto Claims Representatives while monitoring claims files and supporting process adherence. Your responsibilities include completing audits, reviewing reports, delivering coaching, and identifying training opportunities. You will also participate in hiring and performance evaluations.

Key Responsibilities:
Review and monitor claims files through quality audits
Provide feedback on performance, productivity, and process adherence
Identify training opportunities and communicate policy changes




Conduct evaluations and support staff selection activities
Initiate vacancy interviews and recommend current hires

Requirements:
Three to five years handling wide-ranging direct Auto claims
One to two years supervising employees
Proven performance management and mentoring experience
Strong communication, organizational, and analytical abilities
Calm, adaptable approach during busy periods and change

Apply your claims auditing, performance management, and coaching strengths to support quality assurance across Definity’s Auto team.

📌 Claims Supervisor Quality Assurance Calgary
🏢 Definity
📍 Calgary