Lead digital channel operations at BMO, applying platform management and issue resolution expertise to support mobile, online, and tablet services.

This Manager and Business Operations position supports BMO’s Customer Shared Services group. You will advise assigned business groups, analyze operational issues, and recommend solutions for digital channel platforms. The work includes strategic planning, change management, testing, stakeholder coordination, and production support across channel operations.

Key Responsibilities:
Manage day-to-day digital channel platform operations
Coordinate maintenance, releases, upgrades, and production changes
Lead testing strategies and coordinate UAT testers




Resolve issues and align stakeholders on recovery
Track performance, metrics, milestones, and operational reports

Requirements:
Five to seven years of relevant experience
Post-secondary degree or equivalent education and experience
Financial services and technology exposure
In-depth knowledge of digital channels
Understanding of digital issues, trends, and technology

Bring digital channel expertise, operational judgment, and change leadership to BMO’s mobile, online, and tablet platforms.
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📌 Digital Channel Operations Manager Toronto (Canada)
🏢 Bank N.a.
📍 Canada