Drive AI infrastructure innovation as the Technical Solutions Development Manager at Google Cloud in Waterloo, ON. Lead troubleshooting efforts and customer issue resolution, working in a non-standard shift workplace. This role focuses on managing complex customer challenges related to AI/ML deployment. As a leader, you will develop expertise in troubleshooting across the hardware-software interface. You'll be key to ensuring quick resolution times for clients while collaborating with product teams to enhance service quality. Key Responsibilities:
Diagnose and resolve customer issues on AI/ML infrastructure
Enhance understanding of AI workloads and hardware architectures
Act as a consultant for internal teams and stakeholders
Collaborate with Product and Development teams for improvements
Monitor customer escalations and lead effective solutions

Requirements:
Bachelor’s degree in STEM or equivalent experience
Experience with Linux/Unix systems
Familiarity with AI/ML hardware and frameworks
Knowledge of container orchestration tools
Robust troubleshooting skills across technology stacks

Lead Google Cloud’s initiatives by applying your technical expertise to shape customer experiences. #J-18808-Ljbffr

📌 Compute Solutions Development Manager At Google Cloud Ontario (Canada)
🏢 Google
📍 Canada