Apply Group Perks expertise and strategic leadership in Manulife’s hybrid Toronto-based client services management position.

The Manager, AdminAdvantage Client Services, leads delivery for Manulife plan sponsors across complex implementations, enrolments, and ongoing service. You will oversee Client and Account Specialists, maintain portfolio health, and ensure consistent client engagement, communications, and deliverables. The position connects plan design knowledge with operational oversight and service excellence.

Key Responsibilities:
Provide strategic oversight of end-to-end AdminAdvantage delivery
Guide client structures, re-enrolments, and non-standard solutions
Monitor portfolio health and proactively identify service risks
Align Distribution, Underwriting, IT, and Operations stakeholders




Standardize complex processes while maintaining client flexibility

Requirements:
Post-secondary education in business, technology, or related field
Extensive team leadership experience in high-volume environments
Deep Group Advantages knowledge, including plan design
Understanding of system capabilities and enrolment processes
Strong analytical, strategic, and stakeholder management capability

Use Group Advantages knowledge, portfolio oversight, and stakeholder influence to strengthen AdminAdvantage service outcomes for Manulife plan sponsors.

📌 Group Benefits Client Services Manager Toronto
🏢 Manulife
📍 Toronto