Support ProServeIT customers remotely as a Systems Administrator in Charlottetown, coordinating technical requests across telephone, email, and IM.

This full time hybrid position delivers Level 1 Technical Support within ProServeIT’s Client Excellence Team. You will build client relationships, manage multiple intake channels, and apply troubleshooting methodologies. The position also requires transparent English communication and participation in rotating coverage.

Key Responsibilities:
Serve as ProServeIT’s customer-facing technical support voice
Build relationships while resolving customer technical problems
Coordinate requests across telephone, email, and IM
Maintain accurate ticket documentation and tracking
Work required weekend,



off-hours, and overnight coverage

Requirements:
Confident, articulate communication with Canadian business culture
Proficient verbal and written English skills
Customer service experience in call centre, sales, or retail
Passion for helping people and solving problems
Basic understanding of systems, services, routers, and switches

Use client communication, request coordination, and troubleshooting abilities to deliver remote Level 1 support for ProServeIT customers.
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📌 Managed Services Systems Administrator Charlottetown (Canada)
🏢 Collage
📍 Canada