Support Dynacare customers through telephone, email, fax, and social media while working in a hybrid customer service environment in Brampton. Manage inquiries, complaints, and results communications across multiple channels.

As a permanent, full time Customer Care Representative, you will serve as Dynacare’s frontline customer contact. The work includes troubleshooting, call-log management, metrics reporting, technical inquiries, and coordination with internal departments. You will also track interactions and follow Health and Safety requirements.

Key Responsibilities:

- Resolve customer inquiries through telephone, email, fax, and social media
- Monitor social media comments and escalate or respond appropriately
- Track complaints, interactions, customer information, and required follow-up




- Provide patient results according to provincial policies
- Coordinate departments to support customer needs and turnaround times

Requirements:

- High school diploma preferred, or related experience
- Minimum one year of previous customer service experience
- Proficiency in Microsoft Office Suite and strong typing skills
- Strong written and verbal communication skills
- Empathy, composure, multitasking ability, and attention to detail

Bring customer service, troubleshooting, communication, and prioritization skills to Dynacare’s hybrid Customer Care Representative team in Brampton.

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📌 Hybrid Customer Care Representative (Brampton)
🏢 Dynacare
📍 Brampton