Build Member relationships through inbound and outbound conversations as a full time Libro Connect Specialist in Libro Credit Union’s Contact Center. Use lending knowledge daily.

You will coach high-potential Members toward financial goals by exploring their situations, aspirations, and needs. The specialist supports personal lending, relationship-building calls, email, text, and seamless referrals to appropriate experts. Availability includes scheduled shifts within stated operating hours.

Key Responsibilities:
Conduct holistic conversations about goals, needs, and aspirations
Make inbound Member calls and outbound relationship-building calls
Provide personal lending solutions tailored to Member needs




Collaborate with sales teams and internal business segments
Seek coaching and feedback to improve performance

Requirements:
Two to three years’ experience in a financial institution
Experience in sales, cross-selling, and customer service
Robust understanding of lending, credit, and risk
Virtual Call Centre experience strongly preferred
Accountability, courage, high performance, and inclusive mindset

Use financial services experience, cooperative selling, and Member coaching to help grow relationships within Libro’s Contact Center.

📌 Financial Services Contact Centre Specialist London
🏢 Libro Credit Union
📍 London