Lead client inquiries, escalations, and service quality for State Street Alternatives Registration Services. Apply relationship management skills within institutional fund operations.

As a Registration Services Senior Associate, you will manage client service activities for alternative investment fund managers. Responsibilities include handling inquiries, supporting meetings and presentations, and maintaining robust client relationships. You will also oversee service KPIs, resolve operational issues, and coordinate successful client implementations.

Key Responsibilities:
Manage client inquiries and serve as escalation point
Support client meetings, presentations, and conferences
Maintain client relationships for Registration Services




Ensure KPIs are established and understood
Coordinate onboarding, conversions, and client changes

Requirements:
Three to five years of related industry experience
Transfer agency, fund of funds, or fund accounting experience
Knowledge of hedge fund products
Exposure to hedge fund audits and pricing
Knowledge of subscription, redemption, and transfer documents

Use client service, escalation management, and fund operations experience to support State Street Alternatives’ institutional relationships.

📌 Registration Services Client Operations Lead Toronto
🏢 State Street
📍 Toronto