Operate enterprise AI platforms at Ciena using Microsoft 365 Copilot, Copilot Studio, and LLM gateway administration expertise. Support reliable, secure services at scale.

As Senior Analyst, AI Operations and Governance, you will administer AI services and operational controls across Ciena. The work spans platform health, access management, governance, reporting, and service management. You will collaborate with Enterprise Architecture, Security, Infrastructure, Data and Analytics, Legal, Privacy, Compliance, and business teams.

Key Responsibilities:
Administer Copilot licensing, access, configuration, and service health
Monitor AI platforms, incidents, readiness, and root-cause analysis
Operate LLM gateways with routing, quotas, and audit logging
Govern agent registration, approval, deployment, and retirement




Maintain dashboards for usage, costs, errors, and policy events

Requirements:
Five-plus years in enterprise platform administration or related technology roles
Hands-on Microsoft 365, Copilot, Copilot Studio, and Entra ID experience
Experience operating enterprise AI, LLM, or API gateways
Knowledge of security controls, authentication, authorization, and audit logging
PowerShell, Python, REST API, or workflow automation skills

Bring AI platform administration, governance, monitoring, and automation expertise to Ciena’s enterprise operations.
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📌 Senior Ai Operations Analyst Ottawa
🏢 Ciena
📍 Ottawa