Sovereign Insurance Department: Claims Employment Type: Regular Full-Time Work Model: Hybrid (2 days in office) Language: This role operates in English. At Sovereign Insurance, a wholly owned subsidiary of The Co-operators General Insurance Company, we believe leadership is shaped by purpose, collaboration, and meaningful contribution. Here, your initiative matters, and your efforts help build the resilience of the Canadian businesses and communities we serve. This role supports the automation and processing of Claims bordereau submissions from brokers and MGAs across Canada (excluding Quebec). Working under the guidance of senior Claims professionals and management, the incumbent helps ensure processing activities and automation initiatives are completed accurately and align with business growth objectives. The position contributes to process improvements, data accuracy, and operational efficiency through established procedures and workflows. Support the accurate and timely processing of broker and MGA Claims bordereau submissions by creating, maintaining, and enhancing upload tool templates. Ensure new bordereau programs meet required data and formatting standards to enable successful system uploads and processing. Validate claims data quality and reserve setup accuracy, investigating discrepancies and collaborating with external partners to resolve missing or inaccurate information. Provide operational support to brokers and MGA partners by facilitating the upload and management of large volumes of claims data. Conduct testing and quality assurance activities to identify, troubleshoot, and resolve upload issues before deployment to production environments. Perform manual data entry and claims record updates for submissions that cannot be processed through automated upload tools. Partner with Operations and IT teams to support the development, maintenance, testing, and continuous improvement of bordereau processing tools, documentation, and workflows.



Contribute to process optimization by maintaining training materials, documenting procedures, and recommending enhancements that improve efficiency, accuracy, and scalability. Intermediate to advanced Microsoft Excel skills, including experience working with large datasets and performing detailed data analysis. Experience in commercial insurance, with a strong preference for claims-related knowledge and at least 3 years of exposure to commercial insurance processes. An understanding of the role of Claims within the insurance lifecycle, including commercial insurance products, principles, and practices. Knowledge of process improvement and automation concepts, with the ability to identify opportunities to enhance efficiency and effectiveness. A continuous improvement mindset, with a strong commitment to supporting organizational goals, driving positive change, and contributing to operational excellence. You value cooperative and collaborative dialogue because diverse perspectives offer more creative and productive solutions. Rewards that recognize you and the work you do
- competitive salary and variable compensation, advantages and pension, paid time off, development and recognition programs. Support for your well-being — a holistic approach to physical, mental, social, and financial wellness. Pride in purpose — being part of a Canadian organization dedicated to protecting Canadian businesses and the communities they serve while giving back through volunteering, donations, and national initiatives that help build a more sustainable future. The salary amount for the successful candidate is determined by Sovereign in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education. Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics. #

📌 Associate Claims Bordereau Analyst (Canada)
🏢 Sovereign
📍 Canada