Global Relay seeks an L1 Technical Support Specialist with troubleshooting and customer communication skills for its fully in-office 24x7 Frontline team. This entry-level position supports Global Relay’s Small and Medium Business team. You will provide first-level assistance, manage requests, and triage cases. The work requires clear communication, detailed documentation, and basic technical problem-solving.

Key Responsibilities
Provide first-level technical support for Global Relay services Assist customers with basic technical issues and queries Create detailed escalation tickets for Intermediate Specialists Perform user management and self-service requests Manage queues and triage cases appropriately

Requirements:
One to two years in customer-facing technical support Strong desire to develop troubleshooting skills Ability to manage multiple structured priorities Excellent attention to detail and policy adherence Solid written and verbal English communication Apply your customer support, troubleshooting, and escalation skills as an L1 Technical Support Specialist at Global Relay.

📌 Technical Support Specialist (Canada)
🏢 Global Relay
📍 Canada