Position SummaryThe Senior Manager, Program Management will lead the strategy, performance management, and continuous improvement of e Commerce customer experience, with a primary focus on Net Promoter Score (NPS) and Perfect Order (POR).What You'll DoThe Senior Manager, Program Management is responsible for establishing and managing the performance framework for e Commerce NPS and Perfect Order, including KPIs, reporting, root-cause analysis, and improvement plans. This role will lead regular performance reviews to identify customer pain points, operational gaps, and emerging trends across the end-to-end order journey. Insights will be translated into explicit actions, priorities, and recommendations designed to improve customer satisfaction and Perfect Order performance.A key responsibility is driving cross-functional accountability for identified opportunities. The Senior Manager will work with Operations, Product, Technology, e Comm, Supply Chain, and other cross functional partners to establish ownership, define corrective actions, track progress, and ensure initiatives deliver measurable improvements.The role will also develop the longer-term strategy and roadmap for NPS and Perfect Order, identifying opportunities and prioritization to improve the customer experience through enhanced processes, capabilities, technology, and operating practices.Leadership ExpectationsRespect the Individual:Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences inpeople, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging,



so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others' contributions and accomplishments.Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energyand positivity for own work.Acts With IntegrityMaintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart's goalof becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.G., creating a sense of belonging, eliminating waste, participating in local giving).Follows the law, our code of conduct and company policies,



and encourages others to do the same; supports an environmentwhere associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.Is consistently humble, self-aware, honest, and transparent.Serve Our CustomersDelivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.Strive For ExcellenceConsistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation andintelligent risk-taking; and exhibits resiliencein the face of setbacks.Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.The pay range for this position is $109,400.00 - $150,480.00. Pay will be determined based on relevant experience.L’échelle salariale pour ce poste est de 109,400.00 à 150,480.00. La rémunération sera déterminée en fonction de l’expérience pertinente.Minimum QualificationsAge – 16 or olderPreferred QualificationsWalmart will accommodate the disability-related needs of applicants and associates as required by law.Primary Location…1940 Argenita Rd, Mississauga, ON L5 N 1 P9, CanadaImportant Note:To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.#J-18808-Ljbffr

📌 Senior Manager, Program Management (Mississauga)
🏢 Walmart Canada
📍 Mississauga