Employment Type: Full-Time Permanent Language Requirement: Bilingual Imperative (-BB) Under the direction of management, oversees the provision of counter sales and services in a retail outlet; maintains good relations with postal customers in the area; controls the inventory of postal related products and values; performs administrative A number of duties of the Retail co-operation between these two functions. Oversees the provision of counter sales and services in a retail outlet the staff to meet customer needs, at the request of management; by providing coaching and on the job training to staff and regular updates and Corporate Manual System) in order to improve the accuracy and quality of service offered by promoting mailing solutions for business customers; to the public. by preparing and verifying with receipts the daily office balance (money by preparing and forwarding the monthly cash account statement including tracking reimbursements for franchise customers by recording all serial numbers of bills held overnight by verifying adjustment memos Maintains good relations with postal customers by performing refunds and providing assistance to customers; by performing internet-based parcel and other enquiry searches by dealing with customer inquiries, either in person or by telephone, and by reporting serious complaints to management as required; Controls the inventory by ordering and verifying receipt of stamps and other postage supplies maintain the inventory at authorized allowances in order to ensure that products and services are available to customers and wicket clerks by completing and verifying inventory movement reports by conducting physical inventories as required by keeping up to date with SAP features for product inventory searches by ensuring that delivery policy and procedures are adhered to for: by supporting RSMC work if required at the request of management by assigning lock box maintenance (maintain key supply, ledgers, issue by dealing with customer complaints related to delivery Administers office By answering phone and maintaining out-going phone log By establishing and maintaining office filing system, including By maintaining adequate office supplies and equipment inventory By maintaining customer lists By collecting completed leaves forms and verifying exception reports Additional duties for outlets with no management on site At the request of management: Advise RSMC of management decisions regarding staffing and scheduling Verify pay enquiries Maintain LDU local distribution lists, consumer choice list Maintain records of office keys distributed Assure building maintenance (snow removal, dealing with contractors) Order inventory for other offices Ensuring that all acceptance, preparation and dispatch policy and counter services and a general knowledge of corporate and governmental policies and regulations, as well as knowledge of sales procedures and techniques. Ensures that all policies and procedures pertaining to security of The work requires contact with postal customers to sell postal values, answer customer complaints and enquiries, cash postal money orders, We’re committed to living these values and practicing these behaviours every day. Learn more about the values and behaviours by visiting the Canada Post website. We’re committed to living these values and practicing these behaviours every day.



Learn more about the values and behaviors by visiting the Canada Post website at Get to know our business | Our Company | Canada Post. All qualified candidates will be considered however preference will be given to Indigenous People (First Nations, Metis or Inuit) or Persons with disabilities. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify. Canada Post is committed to fostering an equitable, respectful, and caring workplace where everyone is welcome and has equal chance, where diversity is valued and celebrated and where we work together to remove barriers and promote accessibility. Employment Equity Canada Post is committed to creating a safe workplace that embraces and celebrates everyone. We are committed to employment equity and encourage applications from Indigenous Peoples, Persons with disabilities, Members of visible minorities, and Women. Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory. Information on our Equity, diversity & inclusion national strategy and our Indigenous reconciliation strategy can be found at the following links:
- Equity, diversity and incl

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