Cubic Transportation Systems seeks customer service specialists skilled in payments, refunds, account updates, and transparent customer communication.

This Customer Service Representative supports customers through a call center environment as their primary point of contact. The work includes managing transactions, answering questions, troubleshooting concerns, and maintaining accurate system records. Service must follow company policies, regulatory requirements, internal procedures, and established performance standards.

Key Responsibilities:
Deliver courteous responses to incoming customer calls
Provide accurate product, fare media, and program information
Manage payments, refunds, and customer account updates




Maintain accurate records of customer interactions
Follow policies, procedures, and regulatory requirements

Requirements:
High school diploma or equivalent
Customer service experience in relevant environments preferred
Qualified interpersonal and problem-solving abilities
CRM or call center platform experience is a plus
Availability for weekends, holidays, and extended hours

Apply customer communication, transaction management, and recordkeeping skills as a Cubic Transportation Systems Customer Service Representative.
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📌 Cubic Transportation Systems Service Agent Burnaby
🏢 Cubic
📍 Burnaby