Apply server diagnostics and field service expertise as a Senior Service Technician supporting Supermicro equipment for enterprise customers. Travel may reach 50%.

This full time Supermicro Global Service Team position provides post-sales support for complex server systems. You will troubleshoot hardware, BIOS, drivers, and application-load issues while communicating with customers and engineers. The work includes on-site repairs, remote resolution, and customer-focused service.

Key Responsibilities:
Troubleshoot Supermicro equipment in office and remotely
Lead preventive maintenance and manage repair parts cycles
Resolve escalations quickly and professionally
Provide second-line support to resellers and distributors




Train service engineers and contribute technical materials

Requirements:
Three or more years servicing complex X86 systems
Hands-on server experience with Supermicro, EMC, DELL, or HP
Strong hardware diagnostics and technical communication skills
Bachelor’s degree preferred; associate degree or military experience considered
Full skilled proficiency in English

Use server diagnostics, customer service, and field repair expertise to support Supermicro’s enterprise technology customers globally.
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📌 Senior Server Systems Service Technician Quebec City (Canada)
🏢 Supermicro
📍 Canada