Job Title: Labour and Employee Relations Manager (Corporate role). Permanent, Full time Ottawa, ON (on-site; travel within the National Capital Region and across Canada as required). Acting as a trusted subject matter expert, this role ensures fair, consistent, and effective practices while promoting positive employee relations and compliance with collective agreements, employment legislation, company policies, and organizational standards. Reporting directly to the Vice President, Human Resources, the Labour and Employee Relations Manager will have the opportunity to influence workplace culture, support operational leaders, and contribute to building a strong and engaged workforce across Swissport Canada. Interpret and apply collective agreements (14) and company policies, including attendance, conduct, harassment, workplace violence, and drug & alcohol policies. Address union concerns, investigate complaints, and manage cases under the National Harassment and Violence Policy. Prepare arbitration cases and coordinate with legal counsel as required. Train managers on collective agreements, HR policies, and procedures. Oversee complaint tracking, follow-ups, and resolution across Canadian stations. Update, develop, and implement HR policies and procedures as required. Ensure Federal compliance reporting and governance requirements, including Pay Equity, Accessibility, Diversity, and Inclusion. Disability management Lead and coordinate return-to-work programs,



including temporary and permanent accommodations arising from occupational and non-occupational disabilities. Partner closely with third-party disability management providers to coordinate claims, accommodations, and return-to-work plans. Ensure compliance with applicable federal and provincial legislation, including the Canada Labour Code, Canadian Human Rights Act (and applicable provincial Human Rights Codes), Occupational Health and Safety legislation, and other regulatory requirements. Represent the organization in matters involving government agencies and regulatory bodies, including Employment and Social Development Canada (ESDC), provincial Workers' Compensation Boards (., Bachelor’s degree in human resources management, Industrial Relations, or a related field. knowledge of the Canada Labour Code is an asset. Experience in the aviation, airport services, or other fast-paced operational industries is considered an asset. Excellent verbal and written communication skills in both English and French, with the ability to build relationships and influence stakeholders at all levels. Demonstrated experience partnering with managers to implement performance management processes, employee relations strategies, and organizational initiatives. Full-time position (40 hours) Vacation plan upon hire On-site gym Employee assistance program Programs such as ID90 Travel and Perkopolis #

📌 Conseiller Principal (Canada)
🏢 Banque Scotia
📍 Canada